FAQ's.

What sizes are available?

All of our rugs come as a set size of 160cm wide x 220cm long.

For Home Decor - This means it can fit over king bed draping the sides and a super king just reaching the edges. It also fits over a 2-3 seater couch.

For the outdoors - It is a perfect size for 2-4 people enjoying a picnic and 2 people for a sunbaking day at the beach. 

Eventually we definitely want to delve into the different sizes to have a variety to choose from but for now we have gone with the biggest to provide more space for your adventures. 

What are the rugs made from, are they sustainable?

During our designing stage, we were sure that we wanted to created unique designs but also look out for our environment. We wanted to reduce the impact we had on the world so we have opted for a 100% recycled cotton material that is dyed and then woven into our beautiful designs.

How do i care for my rug?

We recommend cold hand washing your rug where possible. If you want to machine wash you can, but on a cold soft cycle. Preferably wash on it's own for the first time. Hang to dry, do not tumble dry. Avoid harsh chemicals and detergents as may damage the colours and materials. Avoid sharp objects around the rugs as they are woven and threads can be pulled. Once washed they do firm up a little but with extra use, they will soften.

When will my order be posted?

Your order will be shipped from Brisbane within 2-3 business days.

How long until i get my order?

Once we have dispatched your order within the 2-3 business days. We ship all of our rugs within Australia with Australia Post.

• For standard shipping 4-7 days. 
• For Express shipping 2-4 days.

How can i track my order?

To be able to track your order we provide a confirmed shipping email and a tracking number with every order as soon as it is dispatched.

Can i change my order?

If you have selected the wrong design, please send us an email as soon as possible to hellogypseathreads@gmail.com and we should be able to change it for you.

What do i do if i receive an incorrect or faulty item?

As mentioned above all rugs are recycled cotton and then dyed to suit our designs and although we quality control and assess each rug, some designs may have slightly different colouring to the original design.

If there are any concerns or you are not 100% happy with your product, please send us an email (include photos if it is faulty) and we will endeavour to to provide a refund or replacement as soon as possible.

For more information be sure to head over to our exchange or refund page and see the following details.